Geolocation: if geolocation is not working properly, please check that the Geolocation/GPS settings on the device are enabled to guarantee accurate location reports and refer to this article for more information on how to set up geolocation on Android.
Calls and SMS: if you want to monitor calls and SMS on Android, make sure you download the full version of Qustodio directly from our website.
You can then enable application controls, allow or block specific applications and set a time limit for each application.
Applications rules: note that applications will start showing up in your Family Portal in Application Rules only once they've been downloaded, installed and used at least once by the user.
With the “ Lock device ” option, the entire device will be locked, but the user will still be able to call emergency numbers (e.g., 911) and the trusted contacts listed in Rules > Panic Button.
Time usage limits: on Android, the “ Lock Navigation ” option blocks all of the apps except for some specific apps like Calendar, Calculator, Home screen, the notification bar, the recent app list and calls.
Incognito mode: Qustodio can monitor and block pages even in Incognito mode.
Older versions of Android, Android Go, and forked versions of Android may be subject to compatibility issues.
Qustodio is compatible with Android OS 6 or higher.
For this, please go to your Family Portal to the user's profile and to Rules > Web Filtering > Settings > Block Unsupported browsers. Make sure to enable “ Block Unsupported Browsers” feature. If Qustodio fails to report any web activity, it might be because your child uses a different web browser (e.g., Opera).
Qustodio for Android only works with the following web browsers: Google Chrome, Firefox, and the Android Stock Browser.
If you experience any issues with Qustodio for Android, please read the important notices below, as well as the following basic troubleshooting steps.
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